Complaints Procedure

Raddie and Rue

Last updated: May 2026

1. Our Commitment

Raddie and Rue aims to provide a positive experience for every customer.

If something has not met your expectations, we welcome the opportunity to resolve the issue fairly and promptly.

2. How to Make a Complaint

If you would like to make a complaint, please contact us using the details below:

Email: hello@raddieandrue.com

Please include:
• your name
• order number where applicable
• details of your complaint
• any relevant photographs or supporting information

3. Complaint Response Times

We aim to acknowledge complaints within 3 working days and resolve matters as quickly as reasonably possible.

4. Resolution Process

We will review all complaints fairly and may offer an appropriate resolution depending on the circumstances.

This may include:
• additional support or clarification
• replacement products
• refunds where appropriate
• corrective action where necessary

5. Respectful Communication

We ask that all communication remains respectful and appropriate.

Raddie and Rue reserves the right to end communication where behaviour is abusive, threatening or inappropriate.

6. Contact

If you have any questions regarding this Complaints Procedure, please contact:

hello@raddieandrue.com